Implementation
&
Continued Support
Every Lattice customer has access to our Customer Experience team who have helped 2,500+ organizations create a performance management and engagement program they love.
We believe that a successful experience with our platform starts with a seamless implementation process coupled with continued support throughout the journey with Lattice.
Meet Your Team
We know your people are everything. That’s why
our Customer Experience Team is committed to making sure that you feel welcomed and successful from the moment you begin with Lattice so that you can focus your time and energy on the things that matter the most - building the best workplace and culture for your people.”
100%
Overall customer satisfaction rating on G2
Ease of Use
95%
Ease of Setup
94%
Meets Requirements
95%
Quality of Support
94%
Ease of Doing Business With
96%
Ease of Admin
91%
Lattice University
Learn how to take advantage of everything Lattice has to offer. Find solutions to challenges and new capabilities in the platform to continue building high-performing and engaged teams.
Lattice Advisory Services
Developing a People strategy can be complicated — that’s why we’re here. From getting started guides to researched and data-backed planning, meet the team that’s making People Management a little more navigable.
Change Management Hub
Change is always tricky. But with our collection of fully customizable resources, we can help you make a smooth introduction of Lattice so everyone at your company will be excited to get started.
The thing that most impresses me is how responsive the team is. The team is not only open to feedback, you do something with it. It's so inspiring to see a company that actually acts on client feedback quickly. I know so many of the improvements are connected to your responsiveness to your clients. So thanks for a great product! We love it!“
The customer support team at Lattice was always available within an hour to answer any questions that I had from an administrative standpoint or even questions from our hiring managers.”
- Kick-off call to determine goals and primary objectives
- Manager & employee training
- Live, virtual webinars focused on adoption strategies & best practices
- Guidance on communications & change management
- Revisit business objectives and discuss usage
- Product roadmap updates & feature adoption recommendations
- Iterate upon existing people management program
- Access over 150 quick video tutorials about every Lattice feature
- Designated curricula for admins, managers, and employees
- Learn more about the University
- In-app chat and email support
- Exclusive virtual events and webinars for product updates and feature best practices
- Visit our Help Center